Return Policy

RETURNS

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Certain types of goods cannot be returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other non-returnable items:

  • Gift cards

  • Downloadable software

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also inform you whether your refund is approved or rejected.

If approved, your refund will be processed, and your credit card or original method of payment will be credited automatically within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. Processing times for refunds can vary.

If you have done all this and still have not received your refund, please contact us at: company email.

Sale or promotional items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at company email and send your item to: company address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.

Shipping

To return your product, you should mail it to the following address: company address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth over €75, we recommend using a trackable